Shipping & Returns


Privacy Policy

Terms and Conditions of Sale 

Order Minimums: A $5.00 handling fee will be added to orders less than $50.00.

Discrepancies/Damages:  Any damaged items, shortages and errors must be reported within 48 hours after shipment receipt. Please inspect your orders promptly for proper credit or replacement.

Check Out: It is the sole responsibility of the buyer to review the contents of their shopping cart for the correct product color, sizes, titles, etc. and quantities prior to confirming their order and proceeding to check out.

Price Corrections: All assigned pricing is subject to review and approval prior to acceptance, processing and shipment of orders.

On Line Receipt: Your receipt does not constitute a legal obligation for us to perform. Any unexpected changes to your confirmation receipt will be reviewed with you for authorization prior to shipping.

Sales Taxes – Retail Orders: In some instances, sales taxes for states other than Texas may apply to part or all items contained in your shipment. You will be informed on a case by case basis.

Sales Taxes – Wholesale Clients: To avoid assessment of sales taxes for the state of Texas, there must be a valid signed resale certificate on file prior to shipment of any goods.

Returns: All items returned must include an authorized RMA number written clearly on the packaging or packages will be rejected. Returned items must be received back in pristine condition to be considered for absorption back into inventory or they will remain the property of the buyer. Any errors made on product type, quantity, size, color, title, etc., during the on-line order process unless the fault of Planet Sign Shop, are the responsibility of the ordering party. All sales are final at the discretion of management.

Restocking Fee: There is a minimum 20% restocking fee on any authorized return items plus shipping costs.

Shipment Destinations: Please designate office or business addresses only. Buyer assumes full responsibility for loss or damage to any items shipped to a home or residence. Shipments to non commercial areas incur a higher (residential) shipping charge.

Product Minimums: Orders for 1 or 2 pieces of most corrugated sign related items do not typically arrive in perfect shape and for this prime reason, higher quantity purchases are encouraged. Any subsequent damage or creasing of products on less than half or full case quantities become the responsibility of the buyer upon shipment. Any recourse for re-imbursement will be directed to the assigned carrier.

Local Sign Ordinances: Investigating local ordinances is the responsibility of the buyer. We make no representations and accept no responsibility for any loss of signs, out of pocket expenses or for any fines imposed as it relates to your purchase.

Credit Terms: Credit accounts are authorized only for clients whose orders average $1,000 or more.

Past Due Invoices: Invoices that are 5 or more days past due will incur a $15.00 Past Due Charge. Invoices that are older may incur a higher Past Due Charge. Wholesale Customers: please remember that you are on Net 30 terms (Payment should be received by PSS no later than 30 days from ship date). An invoice is always included with your shipped order and one is emailed as well.

Returned Check Fee: There will be a minimum $25.00 charge for any returned check.

Key Code Discounts: All discounts are good only on products paid within agreed upon terms for credit clients. Pursuit of payment after terms window has expired will be at full value.

Collections: Purchaser agrees to bear all costs for collection and reasonable attorney fees should legal action be necessary to collect any outstanding invoices.

Credit Card Disputes: All disputes are first subject to the terms and conditions as outlined herein. Cancellation of any charges by your credit card company does not absolve you of any monetary obligations for full payment and restitution.

Green Policy:

As one of the Earth’s many companies to supply goods and services, we are committed to insuring our products are as environmentally friendly, energy efficient and recyclable as possible. While our efforts are always ongoing, here are few ways we help to promote “Green”.

Enviro - Neutral: We take pride in the fact that we recycle 100% of our scrap corrugated plastic and cardboard. We re-use all packaging supplies and boxes so don’t be surprised if some of our cardboard containers look a little used and abused when they arrive. We run a 100% “Enviro - Neutral” facility that does not require regular garbage pick-up.

Environmentally Friendly Inks: UV Inks are the preferred ink of choice when it comes to screen printing. They eliminate VOC’s, lead and toxins that can pollute our air and water.

Every day we identify new ways that our clients and suppliers can help clean up our planet in new and useful ways. We sincerely hope you will join us in our efforts. We welcome your comments.

Trademark Policy:

Use of REALTOR™ Logos and Trademarks:
100% of all products produced using the REALTOR™ trademark, are performed solely at the request of the various Boards and Associations from around the county. NAR understands that your reproduction needs are varied and has gone to a great deal of trouble to insure you employ the correct use of the Realtor R name, logo and Trademarks. As either a Realtor™, a Board or an Association, you have the limited right to order products and have the REALTOR™ R trademark reproduced using a reputable company of your choice so long as you insure the correct usage of the trademark is employed at all times. To fully understand your rights under NAR rules, we recommend you investigate on the related link below.

Should you have any questions or require any further clarification on the issue, we highly encourage you to contact the NAR Trademark officials directly.

All purchases assume the buying entity is taking full responsibility for the licensed use of the respective logos.

Shipping Policy:

Many of our product pricing formerly included shipping. To allow you to better compare pricing, we felt it was easier to get you our net costs and let you factor shipping in as on overall percentage. UPS has a very handy on line chart for figuring costs.

Custom Vinyl Signs: Small quantities of custom signs do not fare well through any shipper. We can either invest in extra packaging to help insure their safe arrival, or ask you to purchase additional stock signs which tend to travel much better as a group. To help prevent damage or creasing of your signs, please order 20 - 25 additional stock signs.

Privacy Policy:

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information:

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information will not be shared with any unauthorized third parties with the exception of those parties noted herein.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:
By Phone: 877-679-1369

We reserve the right to make changes to these policies. Any changes to this policy will be posted.